Terms and Conditions...
Introduction
www.furnishmygarden.com is the domain name of Terrasa Ltd. By
using this website you agree to be bound by the following terms and conditions.
We recommend that you read these before making each purchase. Conditions may
be modified from time to time.
When you purchase any of our products through the website,
by clicking on the “go to checkout” icon, you agree to accept
our terms and conditions.
Our address
Terrasa Ltd
80 London Road
Stockton Heath
Warrington
Cheshire WA4 6LE
United Kingdom
Prices
All prices are listed in GBP and include vat at the current rate. Delivery
is only included if the purchase value exceeds GBP1000. We reserve the right
to increase or reduce the price of any product at anytime. The price you pay
for your goods will be the published price at the time of purchase. If your
purchased items appear at a lower price after you have made your purchase,
you will not be entitled to any refund. If a pricing error occurs, either
party has the right to cancel the purchase with a full refund of all sums
paid.
Price Matching
If you find a like for like product on another website or other printed material
which is cheaper, we shall make every effort to match the lower price. You
must provide us with evidence of your lower quotation.
Bulk purchase
If you wish to purchase in large quantities, for example a purchase for a
school or organisation, please contact us for large quantity discounts.
Payment
We accept all major payment methods. Cheques are welcome but they must be
cleared before goods are dispatched. We reserve the right to refuse any order
placed by you. If your order is accepted we will confirm this by e.mail (if
you have purchased online) or by reference number supplied by our sales staff
if you order by telephone. It is your responsibility to ensure that all of
your details, including delivery details are correct. You are responsible
for ensuring that you have sufficient funds to pay for your goods. We reserve
the right to verify your card details for authenticity.
Availability
All products featured on our website or in our catalogue are subject to availability.
In most cases items will be available from stock. If your chosen item needs
to be ordered from our manufacturer, you will be given an estimated delivery
time, This could be up to 90 days from the purchase date. Items are ordered
by container load. We cannot order individual items from our manufacturers.
In the event that we are unable to supply an item ordered, we shall offer
you an alternative product. If this is not acceptable to you, we shall refund
all monies paid to us.
Delivery
We will use our best endeavours to fulfil your order in the time scale advised
at the time of booking. If we fail to deliver your goods within 14 working
days of the date advised at the time of booking you will be entitled to cancel
your order and obtain a full refund. Delivery to the Republic of Ireland,
Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles
and Scottish Isles will incur extra charges.
We welcome orders from all over the world and we will be pleased to quote
delivery charges to your destination. It is your responsibility to ensure
that there is someone at the delivery address to accept and sign for your
goods. With your permission, we can leave goods at your delivery address unsigned.
Products will be deemed your responsibility once they have been delivered
to your address. We cannot be held responsible for any loss or damaged that
may occur between the time of delivery and the time that you return to the
designated delivery address. If delivery is refused or not possible at the
given address we shall contact you to arrange an alternative delivery. You
will be responsible for any costs incurred as a result of this.
Cancellations, amendments and returns
If you wish to cancel your order before it is dispatched you may do so. Cancellations
must be informed to us in writing or by e.mail. We will refund your payment
less an administration fee of £25. If you wish to cancel your order
after the goods have been dispatched a cancellation charge of £50 will
be made to cover carriage and administration. We shall inform you of the charges
before you make a decision to cancel. You will be responsible for the cost
of returning the goods to us. Goods must be returned to us in the same condition
as they were dispatched and they must be in the same packaging. Refunds will
only be made after satisfactory inspection of the returned goods. Amendments
to your order may be made prior to dispatch but this may cause a delay in
the delivery date. If you increase the value of your order, no amendment fee
will apply. If you reduce the value of your order, we shall apply an administration
fee of £25..
Refunds
Refunds will be processed within 30 days. Refunds will be made in GBP and
if applicable, current exchange rates will apply.
Modifications to Website and or Catalogue
We reserve the right to modify our website or catalogue at any time. This
includes product details and pricing. We also reserve the right to restrict
access to our website. Any additional features to either website or catalogue
will be subject to these terms and conditions. We use our best endeavours
to ensure that the content of both our website and catalogue are correct.
However, mistakes can occur and we cannot be held liable for typographical
errors.
Our website is available to persons over the age of 18 years
who can be legally bound by law to enter into a contract with us for the supply
of our products. You must be 18 years of age or more to purchase our
products.
From time to time, our website may be unavailable for maintenance
reasons or problems with communication links. We will endeavour to maintain
continual availability of our website. We cannot be held responsible for any
loss or omission resulting from temporary interruption of access to our website
Liability
We confirm that we have the right to sell any product featured on our website
or in our catalogue and that the product will correspond to its published
description. The products that we supply to you will be of acceptable quality.
We shall conduct our business with you in a careful and professional manner.
We shall not be held responsible for delay or inability to carry out our obligations
to you if these result from reasons beyond our reasonable control. We shall
not be held responsible for third party actions such as industrial disputes
or fuel shortages. If we accept liability this will be limited to the amount
paid by you for the products. This excludes liability that we may have for
injury or death resulting from our proven negligence.
Information that you provide.
In providing us with your personal information, you authorise us to store
such details and to contact you from time to time with details of any new
products, special offers or other information relevant to our company. If
you do not wish us to contact you for reasons that are not specific to your
purchase, please inform us. Please refer to the privacy policy on our website
for more information. You must ensure that the personal information that you
supply to us is accurate. Furthermore, you must inform us of any change in
your personal details that may affect the delivery of goods that you have
ordered.
Non UK residents
If you are not a resident of the United Kingdom and you choose to purchase
any of our products, you must ensure that you are lawfully allowed to purchase
the products that you select. We cannot accept responsibility for goods that
are confiscated by customs or other authorities due to non-compliance of the
existing laws applicable to the country of destination.
Copyright
The contents of our website and catalogue are protected by international copyright
laws and other intellectual property rights. These rights are the ownership
of Oriental Garden Supplies, its associates and affiliated partners. All company
names; product names or trading marks are the trading names of the respective
owners, including us. You may download information from our website or photocopy
pages from our catalogue for the sole purpose of placing an order with us
or for using our published material as a shopping resource.
With the exception of the above, you may not copy, modify,
reproduce, re-publish, distribute or transmit content by any means or in any
manner without our express permission.
General
We may assign, transfer or subcontract our rights and obligations
under these terms and conditions at any time. We may alter these terms and
conditions at any time and post them on our website. These terms and conditions
together with our privacy policy, order form and payment instructions form
the whole agreement between us. You acknowledge that you have not entered
into any agreement in reliance on any statement made, either verbally or by
e.mail, by one of our employees. You irrevocably and unconditionally waive
any rights to claim damages and to rescind these terms and conditions by reason
of misrepresentation.
These terms and conditions and the use of our website
or catalogue are governed by English law and you submit to the non-exclusive
jurisdiction of the English court.
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